Check-in y check-out.
Check-in time 17:00hrs – Check-out 12:00
Policies for Early Check-in and Late Check-Out: It will have an extra cost, you have to ask for this service at the time of your reservation since it is subject to availability.
Any Change or cancellation to your reservation shall be requested to the phones +52 (449) 238 43 11 or +52 1 (449) 769 81 99 at least 24 hours in advance prior to arrival date.
In high season, changes or cancellation shall be requested at least 72 hours prior to arrival.
If the change or cancellation is not made in time and form, the charge will be in the amount of one night plus taxes to the credit card with which the reservation was made.
We will only request the credit card as a guarantee.
If the payment is made through deposit or wire transfer, it must be reflected within the following 24 hours in Zimmer Suites’ bank account. In case of a weekend reservation it must be reflected the previous Friday.
The cancellation policy shall not apply when applying a 'non-refundable'.
There will be an extra charge for every additional person older than 12 years old.
The maximum capacity of the room will depend on the type of suite you have reserved.
Assistance dogs are accepted.
We do not accept domestic pets that are not for assistance.